Palm springs, CA

North & South America Trips:

• 91 days or more prior to the event (North & South America trips), 50% refund of initial deposit 

• 90 days prior to the event FULL BALANCE is due. No refunds will be issued for failure to submit full payment.

• 89 days to 61 days prior to the event, 30% refund.

• 60 days prior to the event, no refund.

European Trips:

• Initial Deposit: 25% refund

• 90 days prior to the event FULL BALANCE is due.  No refunds will be issued for failure to submit full payment.

• 89 days to 61 days prior to the event, 30% refund of the total amount paid.

• 60 days prior to the event, no refund.

Platinum Pickleball Travel strongly encourages participants to purchase travel protection that covers trip cancellation, interruption, medical expenses and personal belongings.  

This is the standard policy for Platinum Pickleball Travel.  It is our objective to have a positive experience with our company.  If you have to cancel, please feel free to call as well as email to see if there are any other options as resort locations may vary. 

At Platinum Pickleball Travel, your safety, comfort, and enjoyment are our top priorities. However, by booking a trip with us, you acknowledge and agree to the following terms:

1. General Disclaimer

Platinum Pickleball Travel is not responsible for disruptions due to weather, natural disasters, political unrest, transportation delays, hotel or activity changes, or other events beyond our control. We reserve the right to alter or cancel any part of a trip if necessary for safety or logistical reasons. No refunds will be issued for changes or cancellations outside our control.

2. Accidents & Transportation

We act solely as an agent for travel services and are not liable for injury, death, delays, or losses caused by vehicles, equipment, service providers, or third parties. All travel and activities are undertaken at your own risk. It is highly recommended to consider travel protection.

3. Activity Participation

Platinum Pickleball Travel is not liable for accidents or injuries that occur during any activity, including but not limited to:
Pickleball, hiking, water sports, horseback riding, biking, ziplining, and other optional or scheduled excursions.

4. Flights & Delays

Platinum Pickleball Travel is not responsible for missed flights, delayed arrivals, lost luggage, or schedule changes from airlines. If flight delays cause you to miss our group departure, you'll be responsible for arranging your own transportation to join the tour.

5. Hotels & Infrastructure

Platinum Pickleball Travel is not responsible for accidents, injuries, or losses that occur at hotels due to infrastructure, maintenance issues, or local standards of safety. We ask that you approach us with concerns before addressing hotel staff directly.

6. Theft & Lost Items

While we carefully select reputable hotels and service providers, we are not liable for lost or stolen personal items, including documents, electronics, and valuables. 

7. Health & Medical Issues

Platinum Pickleball Travel is not responsible for illnesses, allergic reactions, injuries, or environmental effects such as sunstroke, insect bites, or food/water-related conditions. Participation in tours and physical activities is at your own discretion. 

8. Event changes or Cancellations

Platinum Pickleball Travel reserves the right to cancel or reschedule events due to low enrollment, instructor availability, or force majeure.  If an event is canceled by us, participants may receive a full refund or apply their payment toward a future trip.

9. Trip Adjustments & Pricing

Prices are based on current exchange rates and service fees at the time of planning. In the event of unforeseen cost increases (e.g., fuel, hotel rates, taxes), we reserve the right to adjust the trip price. These changes do not permit cancellations or refunds.

10. Camp Instructors

Our instructors are thoughtfully selected to lead our camps. However, in the rare event of unforeseen circumstances preventing the assigned instructor(s) from conducting the camp, Platinum Travel Pro reserves the right to appoint a replacement instructor. Please note that no refunds will be issued in such cases.

11. Legal Responsibility

Participants must be at least 18 years old or accompanied by an adult. By registering, you agree to hold Platinum Pickleball Travel harmless for incidents beyond our control. Legal fees incurred to enforce these terms are the responsibility of the participant.

12. Photo & Video Use

By joining a trip, you grant us permission to use photos and videos taken during the tour for promotional purposes unless you opt out in writing on your registration form. Submitted photos may also be featured in our Tour Gallery.

13. Liability Waiver

Participants agree to hold harmless Platinum Pickleball Travel, its affiliates, staff and partners from any liability related to injury, illness, loss or damage incurred during the trip.

If you have any questions or concerns about these terms, feel free to contact us before booking.